Any individual or legal entity, who believes that a Walloon administrative authority or the French Community of Belgium has not acted in accordance with their public-service obligations in relation to a case involving them, may submit an individual claim, in writing or in person, to the Ombudsmen of Wallonia and the French Community of Belgium:
Mr Marc BERTRAND
Ombudsman for Wallonia and the French Community of Belgium
Rue Lucien Namêche, 54
5000 NAMUR
Tél (numéro vert): 0800-19199
Fax: 081/32.19.00
It is possible to submit a complaint online at courrier@le-mediateur.be. The Ombudsman for Wallonia and the French Community of Belgium processes complaints concerning the operation of the Walloon administrative authorities and the French Community of Belgium